Secure document storage

Keep your physical records secure, accessible, and fully-tracked.
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Our Services

Your Information Secured

Secure document storage services for organisations that can’t afford to lose control of sensitive records. Whether you’re managing archived files, day-to-day documents, or compliance-critical records, our storage solutions make your information easier to access, manage, and protect – without compromising security or confidentiality.

Your records are stored in a modern, temperature-controlled facility in the heart of the Midlands. Using advanced barcode technology, we maintain a clear chain of custody for every document in our care – so you always know exactly where your records are and who has handled them. Backed by a team with over 50 years of combined experience, you can be confident your information is in safe hands.

What we handle

We ensure your records are secure, accessible, and fully tracked.

Speed

Fast retrieval when you need it
Access to important documents, whenever required.

Scale

Storage that grows with you
Add or reduce capacity without penalties or long contracts.

Service

A team that actually responds to your needs
A friendly, helpful team ready whenever you need us.

From your door to our vault

We make the transition from paper records to digital files straightforward and secure. Your documents are collected directly from your premises by our trusted team and transported securely. With leading barcode technology throughout, every document is tracked from collection to retrieval.
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01 Collection
Your documents are collected directly from your premises with secure handling from the very first point of contact.
02 Intake
Each item is logged, checked, and barcoded on arrival to ensure full traceability throughout the process.
03 Storage
Stored in a secure, temperature-controlled environment with round-the-clock monitoring.
04 Retrieval
Your documents can be retrieved quickly and securely, ready for access whenever your business needs them.

Already storing documents elsewhere?

Moving to CitiStore is clean and simple. We handle the heavy lifting so you don’t lose a day of work.
No downtime

Your records transfer without interrupting your operations or access.

Full inventory

We audit and catalogue everything, so nothing gets lost in translation.

Hands-on support throughout
Dedicated support from start to finish, making retrieval quick and hassle-free.
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“CitiStore provides a highly effective and reliable solution to confidential document storage. The staff are approachable and will go above and beyond to ensure a high quality service. Thoroughly recommended.”

Emma Pulford

“CitiStore have been a great addition to the contractors that we work with. They are quick, efficient, responsive and polite. Would highly recommend to other businesses to have a trusted partner to work with for their safe disposal of data.”
Kathrine McTernan
“I have been using Citistore's services for over 2 years and have found them to be unfailingly reliable and excellent value for money. It's clear to me that Citistore truly value their customers and are consistently attentive to their needs. ”

Adrian Furniss

Ready to get started?

Providing first-class document management services to businesses throughout the UK, our team’s vast experience means your security comes first. Speak to a member of the team today.
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Questions

Everything you need to know about storing documents with CitiStore.

How secure is your storage?
Our purpose-built facility is equipped with smoke and intruder protection, with dual comm and a monitoring station. Our gated perimeter and CCTV coverage ensures your records are safe with us.
Yes. We offer a Standard Next Day delivery service. For urgent requests, documents can be delivered in as little as 2 hours. We also offer a secure scan back service, sending requested documents to you digitally via encrypted software.
Yes. Our CitiWeb Online Portal gives you easy access to view, request, and manage your documents remotely whenever you need them.
We prioritise confidentiality and adhere to the highest industry standards (ISO: 27001 Information Security Certified) to ensure your data remains secure and protected at all times.
Your storage scales with your business, with flexible capacity that can be increased or reduced as your requirements change, without long-term contracts or unexpected costs.

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